Terms of Service

(Includes Privacy Policy, Terms and Conditions, Refund Policy, and Cookies Policy)

Last Updated: February 24, 2025

1. Agreement to Terms

By booking a stay through our platform, you agree to these Terms of Service and the applicable house rules for your rental. Non-compliance may result in cancellation, additional fees, or legal action.

2. Booking & Payment

Reservations require full payment at the time of booking. Bookings are non-refundable unless stated otherwise in the cancellation policy. You must provide accurate information and comply with identity verification requirements.

3. Cancellation & Refund Policy

3.1. Refunds

Refunds are subject to the cancellation policy set by the Host and displayed before booking. If applicable, refunds will be processed within 15 business days. Different refund policies may apply in cases of unforeseen events such as natural disasters or government restrictions.

3.2. Eligibility for Refunds

  • Guest-Initiated Cancellations: Refunds depend on the cancellation policy of the listing. Last-minute cancellations are non-refundable unless otherwise stated in the Host’s policy.
  • Host Cancellations: If a Host cancels a confirmed booking, Guests are entitled to a full refund or assistance with rebooking.
  • Major Disruptive Events: If events beyond a Guest’s control (e.g., government restrictions, natural disasters) prevent the stay, a partial or full refund may be granted.

3.3. Reservation Issues

If the property is misrepresented or unavailable upon arrival, the Guest must report the issue within 24 hours of check-in to be considered for a refund. All refund requests must be submitted in writing and will be processed within 15 business days.

4. Guest Responsibilities

Guests must respect the property, neighbors, and local laws. Unauthorized guests, parties, or commercial activities are strictly prohibited. Smoking and illegal substances are not allowed on the premises. Guests are responsible for any damages and may be charged for repairs.

5. Check-in & Check-out

Check-in: 3:00 PM | Check-out: 11:00 AM

Late check-outs may result in additional fees.

6. House Rules

Strictly non-smoking. Maintain cleanliness and dispose of trash properly. Follow specific instructions provided by the Host regarding noise levels, shared spaces, and amenities. Pets are allowed only if explicitly permitted in the listing.

7. Liability & Disclaimers

The Host is not responsible for personal injury, theft, or loss of belongings during your stay. Guests assume all risks associated with using the rental property, including potential hazards and neighborhood risks.

8. Host Rights & Termination of Stay

The Host reserves the right to terminate a stay without refund if a Guest violates these terms. If a Guest overstays beyond the check-out time, additional charges may apply, and legal action may be taken if necessary.

9. Disputes & Resolution

Disputes between Hosts and Guests should be resolved through the platform’s support service. Any legal claims will be governed by New York law.

10. Cookies Policy

We use cookies to enhance your experience on our platform.

  • To enable website functionality and improve performance.
  • To personalize user experience and remember preferences.
  • To analyze site traffic and trends for optimization.
  • To enable secure login and fraud prevention measures.

By continuing to use our website, you consent to our use of cookies. You can adjust cookie settings in your browser at any time. However, disabling cookies may affect functionality.

11. Privacy Policy

We are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Information We Collect:

  • Personal details provided during booking (e.g., name, email, phone number).
  • Payment details processed securely through third-party providers.

How We Use Your Information:

  • To facilitate bookings and customer support.
  • To improve platform functionality and user experience.
  • To comply with legal and regulatory obligations.

Data Sharing & Protection:

  • We do not sell or share your data with third parties except for necessary service providers (e.g., payment processors).
  • We implement security measures to protect your data from unauthorized access.

By using our platform, you consent to our data collection practices as outlined above.

12. Modifications to Terms

We reserve the right to update these Terms at any time. Continued use of our platform constitutes acceptance of any changes.

For any questions, please contact us:

Toll Free: (888) 770-8770

Phone: (563) 800-6061

Address: 123 North Lawler St, Postville, IA 52162

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